{"id":153085,"date":"2026-05-11T10:45:41","date_gmt":"2026-05-11T07:45:41","guid":{"rendered":"https:\/\/ondato.com\/?p=153085"},"modified":"2026-05-12T09:32:21","modified_gmt":"2026-05-12T06:32:21","slug":"fintrust-ondato","status":"publish","type":"post","link":"https:\/\/ondato.com\/es\/case-studies\/fintrust-ondato\/","title":{"rendered":"How Fintrust Turned Fragmented Onboarding into a Fine-Tuned User Journey with Ondato"},"content":{"rendered":"\n<p>Operating since 2020,\u00a0<a href=\"https:\/\/fintrust.ag\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Fintrust<\/a><a href=\"https:\/\/fintrust.ag\/\"> AG<\/a>\u00a0is a\u00a0Swiss-regulated fintech platform\u00a0providing digital financial services, including multi-currency accounts, payments and transfers, debit cards and wallets, as well as crypto and fiat exchange.\u00a0<\/p>\n\n\n\n<p>Born out of the ambition to simplify how people interact with money, Fintrust positions itself as a bridge between traditional finance and the transformational world of digital assets. What begins as a simple account evolves into a full financial ecosystem with the help of Fintrust \u2013 a company determined to make global finance feel intuitive rather than complex.&nbsp;<\/p>\n\n\n\n<p>Fintrust is trying to reshape the financial experience into something borderless and user-centric, combining security, compliance, and modern technology so that both individuals and businesses can manage their money with confidence in a digital-first world.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-challenge\"><strong>The Challenge<\/strong><\/h2>\n\n\n\n<p>Before implementing Ondato\u2019s solution, Fintrust faced a few challenges.&nbsp;<\/p>\n\n\n\n<p>First of all, the customer onboarding flow felt fragmented because the video identity verification tool came from another provider, which led to slower onboarding and higher operational overhead.&nbsp;<\/p>\n\n\n\n<p>The second challenge was geographical. Since Fintrust lacked a reliable NFC-based document verification process, the company was constrained by the number of countries in which it could operate, limiting its reach and curtailing profit potential.&nbsp;<\/p>\n\n\n\n<p>So, solving those two problems was the main driver behind looking for an all-in-one solution.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-selection\"><strong>The Selection<\/strong><\/h2>\n\n\n\n<p>When Fintrust set out to create a financial platform that feels simple on the surface yet meets the highest regulatory standards behind the scenes, finding the right identity and compliance partner became essential.&nbsp;<\/p>\n\n\n\n<p>And&nbsp;they were very specific about what they were looking for when they started seeking a solution to their problems. They needed an end-to-end solution that would provide&nbsp;Identity Verification (IDV),&nbsp;Know Your Customer (KYC), and&nbsp;Anti-Money Laundering (AML)&nbsp;functionality on a single platform.&nbsp;<\/p>\n\n\n\n<p>Ondato turned out to be a great match, offering all of that plus combining&nbsp;NFC document reading with video call verification. Such a combination of essential functionalities promised to significantly increase Fintrust\u2019s confidence in identity authentication and reduce fraud risk.<\/p>\n\n\n\n<p>Here is how\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/michael-herren-362759233\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Michael Herren<\/a>,\u00a0<strong>Head of Compliance\u00a0at Fintrust<\/strong>, described the selection process: \u201c<em>During early demos, when we saw how Ondato\u2019s\u00a0NFC verification seamlessly validates document chip data combined with live video verification, it became clear that this would solve our security concerns<\/em>.\u201d\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-implementation\"><strong>The Implementation<\/strong><\/h2>\n\n\n\n<p>Rather than layering multiple disconnected tools, Fintrust embedded Ondato directly into its onboarding flow as the core verification engine, bringing together ID verification (including document and NFC checks), Video KYC, AML screening, and government data checks into one cohesive journey.<\/p>\n\n\n\n<p>The implementation unfolded as a structured process. It started with careful planning and mapping of the ideal user journey, followed by a straightforward API integration that connected Ondato\u2019s capabilities into Fintrust\u2019s system.&nbsp;<\/p>\n\n\n\n<p>From there, workflow automation ensured each verification step happened seamlessly in the background before moving into a thorough testing phase to fine-tune overall performance. Once live, the solution continued to evolve through ongoing optimization.&nbsp;<\/p>\n\n\n\n<p>For Fintrust\u2019s technical team, the integration of Ondato\u2019s solution felt smooth and coordinated. Clear API documentation and responsive support meant there was little guesswork, allowing them to move quickly from concept to deployment with minimal friction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-results\"><strong>The Results<\/strong><\/h2>\n\n\n\n<p>As the partnership between Fintrust and Ondato moved from implementation to everyday use, the impact quickly became noticeable.&nbsp;<\/p>\n\n\n\n<p>What once required significant manual effort from Fintrust\u2019s compliance team began to run largely in the background, freeing up time and attention for identifying and investigating higher-risk cases. Instead of being caught up in repetitive checks, the team could focus on making smarter, more informed decisions.<\/p>\n\n\n\n<p>At the same time, Fintrust strengthened its risk management approach. By combining NFC-based document verification with Video KYC, the platform added a deeper layer of security that made it significantly harder for fraudsters to slip through. Suspicious profiles became easier to detect, and potential risks could be addressed earlier in the onboarding journey.<\/p>\n\n\n\n<p>As a result, Fintrust now operates with greater efficiency, sharper risk visibility, and a more focused compliance function, turning what is often seen as a compliance burden into a source of confidence and control.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-where-our-partnership-stands-today\"><strong>Where our Partnership Stands Today<\/strong><\/h2>\n\n\n\n<p>Looking back, Michael Herren, Head of Compliance at&nbsp;Fintrust, describes&nbsp;the collaboration between Fintrust and Ondato as a partnership defined by clarity, efficiency, and a shared focus on solutions.&nbsp;<\/p>\n\n\n\n<p>From the start, there was a strong alignment between Ondato\u2019s capabilities and Fintrust\u2019s ambition to build a secure, scalable financial platform.<\/p>\n\n\n\n<p><em>\u201cBy combining advanced verification methods like NFC and Video KYC with automated AML checks, Fintrust is now equipped with a system that meets today\u2019s compliance demands and is ready to scale with tomorrow\u2019s opportunities.\u201d&nbsp;<\/em><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201c<em>Ondato has also been key in helping us build<\/em><em>&nbsp;<\/em><em>trust with users&nbsp;through secure and transparent onboarding, operate confidently in<\/em><em>&nbsp;<\/em><em>high-risk sectors like crypto and cross-border payments, and strengthen compliance without compromising user experience<\/em>,\u201d concluded Michael Herren,&nbsp;when evaluating the partnership between Ondato and Fintrust.&nbsp;&nbsp;<\/p>\n<\/blockquote>\n\n\n\n<p>*****<\/p>\n\n\n\n<p><em>If your platform is navigating similar challenges around identity verification, anti-money laundering screening, age verification, or compliance at scale,\u00a0<\/em><a href=\"https:\/\/ondato.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Ondato<\/em><\/a><em>\u00a0can help.\u00a0<\/em><\/p>\n\n\n\n<p><a href=\"https:\/\/ondato.com\/contact\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Get in touch<\/em><\/a><em>\u00a0to explore how we can support your growth while keeping your users safe.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Operating since 2020,\u00a0Fintrust AG\u00a0is a\u00a0Swiss-regulated fintech platform\u00a0providing digital financial services, including multi-currency accounts, payments and transfers, debit cards and wallets, as well as crypto and fiat exchange.\u00a0 Born out of the ambition to simplify how people interact with money, Fintrust positions itself as a bridge between traditional finance and the transformational world of digital assets. [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":153087,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-153085","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Fintrust Unified Onboarding &amp; Scaled Securely with Ondato<\/title>\n<meta name=\"description\" content=\"Find out how Fintrust AG managed to unify its fragmented onboarding flow and scale across regions with the help of Ondato&#039;s IDV solution.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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