{"id":156794,"date":"2026-08-04T10:24:08","date_gmt":"2026-08-04T07:24:08","guid":{"rendered":"https:\/\/ondato.com\/?p=156794"},"modified":"2026-08-04T10:24:11","modified_gmt":"2026-08-04T07:24:11","slug":"gurupay-ondato-case-study","status":"publish","type":"post","link":"https:\/\/ondato.com\/es\/case-studies\/gurupay-ondato-case-study\/","title":{"rendered":"How Guru Pay Uses Ondato to Balance Faster Onboarding with Stronger Compliance"},"content":{"rendered":"\n

Guru Pay<\/a>\u00a0is a Lithuania-based regulated payment services provider helping businesses move money across borders with greater ease. Its offering includes IBAN accounts, SEPA and SWIFT payments, card acquiring, and pay-in and pay-out services.<\/p>\n\n\n\n

Operating primarily across the European Economic Area and supporting clients engaged in international trade, Guru Pay works with businesses that require reliable cross-border payment infrastructure and access to global financial networks.<\/p>\n\n\n\n

This is the story of how Guru Pay partnered with Ondato to build an identity verification process that met regulatory requirements, protected its payment infrastructure, and kept onboarding moving at the pace of a fast-growing business.<\/p>\n\n\n\n

The Challenge<\/strong><\/h2>\n\n\n\n

For Guru Pay, identity verification has always been one of the foundations of their business, helping them to operate as a regulated financial company.<\/p>\n\n\n\n

Before a client could access services such as an IBAN account, international payments, or foreign exchange, Guru Pay needed to confirm their identity and complete liveness checks. These reviews had to meet Lithuania\u2019s Anti-Money Laundering (AML) requirements while giving the internal team confidence that every check was accurate, consistent, and properly documented.<\/p>\n\n\n\n

The challenge was to find a compromise between speed and control. <\/p>\n\n\n\n

Guru Pay\u2019s customers expected onboarding to be quick and straightforward, because a slow or complicated verification process could create frustration and make it harder for Guru Pay to grow. On the other hand, Guru Pay needed a reliable process that would help its team identify risks, maintain clear records, and protect the company, its clients, and the wider payment infrastructure.<\/p>\n\n\n\n

As the CEO of Guru Pay,\u00a0Raimund Marcinkevi\u010d<\/strong><\/a>, explained: <\/p>\n\n\n\n

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\u201cWe needed a process that could help clients move through onboarding efficiently, while giving our internal teams confidence that identity checks were accurate, structured, and properly documented.<\/em>\u201d<\/p>\n<\/blockquote>\n\n\n\n

In other words, Guru Pay needed an approach that could support growth without weakening the safeguards a regulated payment business depends on.<\/p>\n\n\n\n

That meant finding a partner capable of bringing compliance and operational efficiency together, as two parts of the same onboarding experience.<\/p>\n\n\n\n

The Selection<\/strong><\/h2>\n\n\n\n

When choosing an IDV partner, Guru Pay focused on three things: reliability, speed, and compliance fit.<\/p>\n\n\n\n

Guru Pay needed a solution that could support:<\/p>\n\n\n\n