{"id":161198,"date":"2026-10-13T13:52:22","date_gmt":"2026-10-13T10:52:22","guid":{"rendered":"https:\/\/ondato.com\/?p=161198"},"modified":"2026-10-13T13:52:27","modified_gmt":"2026-10-13T10:52:27","slug":"tonybet-ondato-case-study","status":"publish","type":"post","link":"https:\/\/ondato.com\/es\/customer-success-stories\/tonybet-ondato-case-study\/","title":{"rendered":"How Ondato Made TonyBet\u2019s Player Onboarding Faster &amp; More Efficient"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>TonyBet\u00a0<\/strong>is an international\u00a0online betting and gaming operator\u00a0offering sports betting, casino games, live casino-style gaming, promotions, bonuses, and loyalty-style player engagement\u00a0across several regulated markets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TonyBet is an active advocate of&nbsp;responsible gaming, giving players tools and guidance to stay in control of their gambling behavior. Like any other regulated gaming operator, TonyBet must balance growth, fast registration, player protection, and compliance.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">More so, TonyBet aims to make every customer interaction, from registration to gameplay, as smooth, secure, and enjoyable as possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To take care of its customers, stay compliant, and grow successfully, the company needed to implement an identity verification process that could keep pace. This is the story of a successful partnership between Ondato and TonyBet, which began in 2022 and continues to grow stronger today.<\/p>\n\n\n\n<h2 id=\"h-the-challenge\" class=\"wp-block-heading\"><strong>The Challenge<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">TonyBet has always put customers at the heart of its business. That\u2019s why it has always been important to deliver a smooth customer experience. And that experience starts well before a player places their first bet.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In fact, the first encounter takes place during onboarding, when customers are asked to verify their identity. So, about 5 years ago, this crucial first step became increasingly difficult for the growing company to manage.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The verification process relied heavily on manual work. Employees had to review and approve large volumes of customer documents one by one, making onboarding slower and placing considerable pressure on the compliance team.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead of dealing with more complex, higher-value compliance tasks, TonyBet\u2019s employees were preoccupied with performing routine checks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers felt the impact too. Longer verification times meant more waiting, while supporting documents had to be submitted through designated communication channels. What should have been a quick and straightforward part of the customer journey often required extra steps, creating unnecessary friction at the very beginning of the relationship.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TonyBet needed a way to make its Know Your Customer (KYC) and Anti-Money Laundering (AML) processes more efficient without compromising compliance. Key goals of finding a compliance technology partner were:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>to reduce manual work,\u00a0<\/li>\n\n\n\n<li>shorten customer verification times,<\/li>\n\n\n\n<li>make the onboarding process feel easier for customers,\u00a0<\/li>\n\n\n\n<li>give employees more room to focus on the cases that genuinely required their attention.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s why TonyBet began looking for a provider that could automate routine verification tasks, support a fast and scalable compliance process, and create a smoother journey from the very first interaction.&nbsp;<\/p>\n\n\n\n<h2 id=\"h-the-selection\" class=\"wp-block-heading\"><strong>The Selection<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">TonyBet needed a solution it could rely on every day \u2013 one that would fulfill three main requirements:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>deliver accurate verification results,\u00a0<\/li>\n\n\n\n<li>fit smoothly into existing processes,\u00a0<\/li>\n\n\n\n<li>keep the customer journey simple.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The experience had to work just as well for customers as it did for the compliance team. So, the company wanted to choose a platform that was easy to use, dependable and straightforward to integrate, without creating new obstacles along the way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cost-effectiveness was another important consideration. TonyBet wanted strong verification quality, but it also needed a solution that made sense from a business perspective and could support the company as it continued to grow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After evaluating several providers, Ondato stood out by offering the right balance of quality, usability, and cost. The solution met TonyBet\u2019s operational and compliance requirements while delivering strong value for the investment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That\u2019s how&nbsp;<strong>Karina&nbsp;Kore\u0161kova, TonyBet\u2019s AML Team Lead<\/strong>, described the moment they understood that Ondato was the right fit:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><em>\u201cDuring the early demos, we realized that Ondato&#8217;s solution closely matched our business and compliance requirements. The platform demonstrated the level of automation, verification quality, and ease of use we were looking for, giving us confidence that it was the right fit for our&nbsp;onboarding&nbsp;processes.\u201d<\/em><\/p>\n<\/blockquote>\n\n\n\n<h2 id=\"h-the-implementation\" class=\"wp-block-heading\"><strong>The Implementation<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the decision was made, the next step was getting Ondato up and running within TonyBet\u2019s existing onboarding and compliance framework.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The solution was integrated as one of TonyBet\u2019s primary identity verification tools, and the process proved to be smooth from the start. There were no major technical obstacles, and the integration was completed within a very short timeframe.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For TonyBet\u2019s technical team, the transition felt straightforward and well supported. Ondato\u2019s team was quick to respond, ready to help whenever questions came up, and made sure the process moved forward without unnecessary pressure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Thanks to this close cooperation, TonyBet was able to launch the solution quickly and begin improving the verification journey without disrupting its existing workflows.<\/p>\n\n\n\n<h2 id=\"h-the-results\" class=\"wp-block-heading\"><strong>The Results<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">With Ondato in place, TonyBet\u2019s onboarding process has transformed: verification became faster, smoother, and far less dependent on manual work.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moreover, automating identity verification reduced the pressure on internal teams and allowed employees to spend more time on higher-value compliance tasks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But the impact went beyond general efficiency.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TonyBet strengthened its KYC and AML processes by adding reliable verification and screening capabilities, which made it easier to identify and manage higher-risk players.<br><br>\u201c<em>Ondato helps us identify higher-risk players at an early stage of the onboarding process through its built-in screening capabilities. The solution automatically checks customers against sanctions lists, PEP lists, warning lists, and other relevant databases, helping us prevent the onboarding of high-risk individuals<\/em>.&nbsp;<em>So, when Ondato rejects a verification, it serves as an important indicator for our compliance team to conduct deeper scrutiny before approving the customer,<\/em>\u201d explained Karina Kore\u0161kova.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another important result has been the service&#8217;s consistency. Ondato\u2019s internal quality assurance processes and regular sharing of quality check results give TonyBet clear visibility into performance and confidence that the solution continues to meet a high standard.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Simply put, the partnership has helped TonyBet make better use of its resources, improve its compliance operations, and create a safer, more efficient onboarding experience for its customers.<\/p>\n\n\n\n<h2 id=\"h-looking-at-the-whole-partnership-journey\" class=\"wp-block-heading\"><strong>Looking at the Whole Partnership Journey<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Summing up the whole experience of partnering with Ondato, TonyBet underlined that the solution is easy to use, fast, and effective at delivering a smooth onboarding experience for their customers. Meanwhile, Ondato proved to be a reliable and trusted partner.\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">\u201c<em>We also highly value the responsiveness of Ondato&#8217;s support team. Any issues or questions are addressed quickly, allowing us to resolve challenges with minimal disruption. In addition, we appreciate Ondato\u2019s commitment to quality. Your internal quality assurance processes give us confidence that the services are consistently delivered to a high standard, which is very important for our business and compliance operations<\/em>,\u201d added Karina Kore\u0161kova.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">****<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>If your platform is navigating similar challenges around IDV, AML, and sanctions checks,&nbsp;<\/em><a href=\"https:\/\/ondato.com\/\" target=\"_blank\" rel=\"noopener\"><em>Ondato<\/em><\/a><em>&nbsp;can help.&nbsp;<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/ondato.com\/contact\/\" target=\"_blank\" rel=\"noopener\"><em>Get in touch<\/em><\/a><em>&nbsp;to explore how we can support your growth while keeping your users safe.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>TonyBet\u00a0is an international\u00a0online betting and gaming operator\u00a0offering sports betting, casino games, live casino-style gaming, promotions, bonuses, and loyalty-style player engagement\u00a0across several regulated markets. TonyBet is an active advocate of&nbsp;responsible gaming, giving players tools and guidance to stay in control of their gambling behavior. Like any other regulated gaming operator, TonyBet must balance growth, fast registration, [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":161199,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-161198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-success-stories"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Ondato Helped TonyBet Transform Player Verification<\/title>\n<meta name=\"description\" content=\"Discover how TonyBet partnered with Ondato to streamline player onboarding, reduce manual KYC work, strengthen AML compliance, and improve customer experience.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ondato.com\/es\/customer-success-stories\/tonybet-ondato-case-study\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Ondato Made TonyBet\u2019s Player Onboarding Faster &amp; 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