{"id":161175,"date":"2026-10-05T15:56:33","date_gmt":"2026-10-05T12:56:33","guid":{"rendered":"https:\/\/ondato.com\/?p=161175"},"modified":"2026-10-05T15:56:38","modified_gmt":"2026-10-05T12:56:38","slug":"everydata-ondato-case-study","status":"publish","type":"post","link":"https:\/\/ondato.com\/fr\/customer-success-stories\/everydata-ondato-case-study\/","title":{"rendered":"How EveryData Brought Identity Verification into Digital Onboarding with Ondato"},"content":{"rendered":"\n

EveryData<\/a>\u00a0is a Caribbean credit information and data services provider, part of the\u00a0Creditinfo Group<\/a>. The company helps consumers and businesses access credit information and supports financial institutions with credit reporting, scoring, digital onboarding, and identity verification services.<\/p>\n\n\n\n

EveryData has been working with\u00a0Ondato<\/a>\u00a0since 2020. Today, it uses Ondato\u2019s identity verification and eKYC capabilities, including document verification, document data extraction, and AML screening, both within its own digital journeys and as part of onboarding solutions offered to its clients.<\/p>\n\n\n\n

This is the story of how EveryData and Ondato brought remote identity verification into Caribbean customer journeys and created a partnership that connects identity verification with EveryData\u2019s regional credit information and scoring capabilities.<\/p>\n\n\n\n

The Challenge<\/strong><\/h2>\n\n\n\n

For EveryData, the main challenge was making identity verification practical for remote onboarding in Caribbean markets.<\/p>\n\n\n\n

Moving a process online may sound simple. But only until identity documents enter the picture. Different markets use different local documents, submitted information needs to be checked reliably, and not every verification follows the ideal path. Exceptions still need to be reviewed and resolved without bringing the entire customer journey to a halt.<\/p>\n\n\n\n

EveryData also faced another challenge \u2013 customer familiarity.<\/p>\n\n\n\n

When digital identity verification was first introduced to the local market, the technology was still new to many people. Customers who were accustomed to identifying themselves in person did not always immediately understand the process.\u00a0<\/p>\n\n\n\n

\u201cSince the technology is new to the market, many people struggled at the beginning to understand why a bank wants their selfie<\/em>,\u201d explained Chief Revenue Officer of EveryData Group, Sasha Novoselov<\/a>. <\/p>\n\n\n\n

So, EveryData needed a solution that could address both sides of the experience: reliable identity checks behind the scenes and a digital journey that customers could realistically complete remotely.<\/p>\n\n\n\n

As EveryData worked with financial institutions across the region, flexibility was equally important. Different clients could have different onboarding processes, document requirements, and approaches to handling exceptions.<\/p>\n\n\n\n

That\u2019s why a rigid, generic verification process would not be a good fit. <\/p>\n\n\n\n

The Selection<\/strong><\/h2>\n\n\n\n

When evaluating identity verification technology, EveryData focused on the practical requirements of operating in its markets and serving different client use cases.<\/p>\n\n\n\n

Support for local identity documents was essential. So was the ability to integrate identity verification into EveryData\u2019s own systems and customer-specific onboarding journeys.<\/p>\n\n\n\n

EveryData also needed configurable verification flows, access to verification records and audit logs, and a clear route to manual review when an automated check could not reach a conclusive result.<\/p>\n\n\n\n

Ondato brought these capabilities together with AML screening, giving EveryData the building blocks to incorporate identity and compliance checks into different digital journeys.<\/p>\n\n\n\n

That flexibility was particularly important because EveryData was not simply implementing identity verification for one fixed onboarding flow. The technology needed to support EveryData\u2019s own products while also fitting into processes created for financial institutions and other clients.<\/p>\n\n\n\n

With Ondato, automated verification could handle straightforward cases, while flagged or exceptional cases could move into human review where required.<\/p>\n\n\n\n

This combination helped make Ondato the right fit for EveryData\u2019s operating model.<\/p>\n\n\n\n

The Implementation<\/strong><\/h2>\n\n\n\n

Ondato was integrated into EveryData\u2019s digital onboarding processes, including MyEveryData, with verification results returned directly to EveryData\u2019s systems.<\/p>\n\n\n\n

Within the customer journey, users can complete the required identity checks remotely, including submitting their identity document and completing the relevant biometric verification steps. Document information can be captured and checked digitally rather than relying on the customer or an employee to transfer every detail manually.<\/p>\n\n\n\n

But automation is only part of the process.<\/p>\n\n\n\n

When a case requires additional attention, EveryData\u2019s operational teams can use Ondato OS to review identification attempts and manual-verification outcomes. Teams also have access to verification records and audit logs, creating greater visibility into what happened during an identification process.<\/p>\n\n\n\n

The partnership has involved more than the technical connection itself. <\/p>\n\n\n\n

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\u201cWe work with Ondato on verification-flow configuration, market-specific requirements, and training, <\/em>as the solution has been put into practice across different use cases<\/em>,\u201d clarified Sasha Novoselov. <\/p>\n<\/blockquote>\n\n\n\n

That collaboration has allowed EveryData to adapt identity verification to the realities of their Caribbean markets rather than forcing every customer or financial institution into exactly the same journey.<\/p>\n\n\n\n

The Results<\/strong><\/h2>\n\n\n\n

The most significant change has been the ability to move identity verification directly into the digital onboarding journey. <\/p>\n\n\n\n

Using Ondato\u2019s solution, EveryData has achieved an impressive result \u2013 it enabled the digital onboarding of approximately 200,000 Jamaicans<\/strong>.<\/p>\n\n\n\n

Instead of relying on processes that require customers to complete identity checks outside the digital journey, digital verification can be integrated into the onboarding flow. This means that automated checks handle cases where a decision can be reached digitally, while human review remains available when additional investigation is required.<\/p>\n\n\n\n

This has significantly accelerated onboarding for EveryData and has allowed its clients to benefit from faster digital processes as well.<\/p>\n\n\n\n

At the same time, EveryData\u2019s operational teams have acquired greater visibility into individual verification cases through access to identification records, review outcomes, and audit trails. As a result, the company now enjoys a more structured approach in which automated verification and manual review work together. <\/p>\n\n\n\n

Summing up cooperation results, EveryData\u2019s:<\/p>\n\n\n\n