{"id":161266,"date":"2026-11-05T16:49:43","date_gmt":"2026-11-05T13:49:43","guid":{"rendered":"https:\/\/ondato.com\/?p=161266"},"modified":"2026-11-05T16:49:49","modified_gmt":"2026-11-05T13:49:49","slug":"citybee-ondato-case-study","status":"publish","type":"post","link":"https:\/\/ondato.com\/fr\/customer-success-stories\/citybee-ondato-case-study\/","title":{"rendered":"How CityBee and Ondato improved first-try registration success from 60% to nearly 80%"},"content":{"rendered":"\n

CityBee<\/a>\u00a0is a leading car-sharing service operating across Lithuania, Latvia, and Estonia. Founded in 2012, the company has made urban mobility more convenient by giving people access to cars on demand, without the responsibilities of car ownership.<\/p>\n\n\n\n

But behind every convenient car-sharing experience is an important responsibility \u2013 making sure that the person getting behind the wheel is legally allowed to drive and is exactly who they claim to be.<\/p>\n\n\n\n

For more than five years, CityBee has relied on Ondato<\/a>‘s identity verification solutions to help protect its vehicles, customers, and business while keeping registration as smooth as possible.<\/p>\n\n\n\n

This is a story of how CityBee and Ondato built a long-lasting partnership that combines effective fraud prevention with an increasingly frictionless customer experience.<\/p>\n\n\n\n

The Challenge<\/strong><\/h2>\n\n\n\n

In the car-sharing industry, trust is everything. After all, when a customer registers, they are not simply opening an online service account \u2013 they are gaining physical access to a real vehicle.<\/p>\n\n\n\n

Therefore, CityBee always faces two critical responsibilities: to ensure that every customer has a valid legal right to drive and to prevent account sharing between users. And with thousands of new customers registering every week, meeting these requirements is no small task.<\/p>\n\n\n\n

At the start of its operations, CityBee needed to distinguish genuine customers from fraudsters attempting to register using stolen identities, forged documents, or even deepfakes.<\/p>\n\n\n\n

But the challenge didn\u2019t end in just identifying suspicious registrations. The company had to find a way of doing it consistently and efficiently, without creating unnecessary obstacles or friction for legitimate drivers.<\/p>\n\n\n\n

As registration volumes increased and fraud techniques evolved, managing these risks became a significant operational challenge.<\/p>\n\n\n\n

After all, a verification process that is too complicated can frustrate genuine customers before they even get behind the wheel. On the flip side, an insufficiently thorough verification process can expose the business to serious risks.<\/p>\n\n\n\n

CityBee needed a way to balance both priorities \u2013 keeping fraudulent users out while making it easier for legitimate customers to get moving.<\/p>\n\n\n\n

The Solution: Why Ondato?<\/strong><\/h2>\n\n\n\n

When choosing an identity verification provider, CityBee was looking for a reliable partner that understood the specific challenges of car sharing and could offer practical solutions rather than a collection of generic features.<\/p>\n\n\n\n

Ondato stood out by taking the time to understand CityBee’s needs. <\/p>\n\n\n\n

As\u00a0Liudvikas <\/a>Levinger<\/a>, Head of Customer Service at CityBee, explained, one of the biggest reasons for continuing the partnership with Ondato is: \u00ab\u00a0You actually listen to our problems and offer targeted solutions that we need, rather than offering generic features<\/em>.\u00a0\u00bb<\/p>\n\n\n\n

And it is this personalized attention to a client\u2019s needs that has remained important throughout the entire partnership.<\/p>\n\n\n\n

Instead of relying on a single verification method, CityBee uses a combination of four Ondato solutions:<\/p>\n\n\n\n