Video Identity Verification
Bring trust back to digital onboarding with live video calls. Supervised by trained KYC agents, our video identity verification ensures that customers really are who they say they are with the help of secure biometric validation and fraud detection. Turn customer onboarding from a dry liability into genuine human contact.
Trusted by Companies Worldwide
Key Benefits of Video Identity Verification
Direct Contact
Unlike automated identity verification flows, video calls build a direct human connection. As your customers feel supported, your business is assured that the verification is genuine. And the KYC agents become not only a security checkpoint, but also a brand ambassador.
Flexible Agent Options
Whether you prefer to empower your in-house compliance teams with our tools or rely on our trained KYC agents – we can help you scale your verification efforts without overstretching your internal resources. This flexibility allows you to focus on growth while maintaining peak efficiency.
Enhanced Security
Get the best of both worlds: real-time human oversight and AI-powered fraud detection. Offering an extra layer of security, our agents can ask clarifying questions while our system scans for deepfakes, spoofing, and tampered documents in the background.
Seamless User Experience
Make your customers feel supported and guided. Video calls provide reassurance and real-time assistance, helping to reduce drop-off rates and improve customer satisfaction during a critical moment in their journey with you.
How Does Video Identity Verification Work?
Start a Secure Video Call
Customers connect with a trained KYC agent through a live, encrypted video session. Standard onboarding questions establish trust and set the stage for verification.
Document & Biometric Capture
During the call, the customer shows their ID to the camera. The agent captures document data and facial images in real time, ensuring accuracy without disrupting the flow.
Cross-Checks & Fraud Detection
Ondato’s system instantly runs spoofing checks, facial recognition, and registry lookups. Deepfakes, masks, or manipulated IDs are flagged immediately.
Final Confirmation
Once all checks are passed, the customer’s identity is confirmed, and they can proceed seamlessly with account creation or onboarding.
Data Beyond Document Retrieval
Stop fraud before it costs your business money. Our video identity verification instantly catches deepfakes, masks, and fake IDs while cross-checking documents against local and global databases. This combination of automated safeguards and human oversight ensures that fraudulent documents are spotted immediately, giving businesses the confidence to act on trustworthy, verified data.
Real-time Biometric and ID Data Capture
Keep it simple for your customers – they just need to hold up their ID during a video call, while the KYC agent checks the rest. Your business gets enterprise-grade biometric verification with maximum-security encryption that protects sensitive data at every interaction. You can also choose between using your own KYC team equipped with our tools or let our trained agents handle everything. Either way, you get verified customers without the operational overload.
Enhanced
Multiple layers of protection mean fraudsters can't slip through. Biometric face matching, liveness detection, spoofing checks, and registry confirmation work together to block fraudsters while letting genuine customers through instantly. Every verification creates a complete audit trail for compliance teams. You get to enjoy fewer false negatives, lower financial risk, and bulletproof documentation when regulators come knocking.
Tailored to Your Industry
Financial Institutions
Banks and other financial service providers face some of the strictest AML and KYC requirements. Ondato’s video identity verification helps institutions meet regulatory obligations while creating a frictionless customer journey. Instead of long waits or in-branch visits, clients complete verification in minutes through a secure video call. This speeds up account openings, reduces operational costs, and strengthens trust with both regulators and customers.
Insurance
Insurers increasingly need to verify clients remotely, whether for new policyholders or during claims processing. Video identity verification eliminates the need for in-person meetings, allowing agents to confirm identities quickly and securely online. This ensures compliance with regulatory frameworks while offering customers a fast and convenient experience when they need it most.
Sharing Economy
Platforms built on peer-to-peer interactions thrive on trust — and identity verification is central to building it. By using live video calls, Ondato ensures that both service providers and customers are who they claim to be. This real-time assurance reduces fraud, protects community integrity, and fosters confidence across sharing economy ecosystems, from ride-sharing to home rentals.
Telecommunications
Fraud in telecom, particularly SIM swap scams, is a growing threat. Ondato’s solution allows operators to verify customers securely during the onboarding process, ensuring SIM cards and subscriptions are issued only to legitimate users. By integrating video verification, telecoms can meet compliance requirements, block fraud attempts, and deliver a quick, reliable onboarding experience.
Legal
In the legal sector, verifying client identities is critical to prevent fraud in sensitive cases such as property transfers, contracts, or litigation. Ondato’s video verification gives lawyers and legal service providers the ability to confirm identities with accuracy and compliance, reducing risk exposure and ensuring that every transaction is backed by a trusted verification process.
Cryptocurrency
Crypto exchanges and wallets operate in one of the most heavily scrutinized regulatory environments. Ondato’s real-time video verification allows these businesses to meet strict AML/KYC requirements while keeping fraudsters out. The process combines human oversight with AI-driven checks, ensuring both compliance and customer security. By adopting video verification, crypto platforms can build regulator trust and give users confidence that their assets are safe.
Why Clients Trust Ondato
"Ondato has aligned perfectly with our priorities. Through direct collaboration and problem-solving, we have formed a mutually beneficial partnership that has improved integration and allowed us to become a digital-first telco provider in the MENA region. With Ondato’s support, we now offer fully online experiences and have established world-leading registration."
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"We take our clients' experience and privacy very seriously, which is why we chose and continue to work with Ondato. We wanted an efficient identity verification solution, and that is exactly what we got. The client onboarding process we now employ is quick, accurate and easy to understand."
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"Working with Ondato has been a game changer for our AML compliance. Ondato lowered the costs, improved the quality and speed of the Player's onboarding. The cooperation with Ondato's Team is something that has them stand out from their competitors, their high-level of responsiveness and solution-oriented mindset in challenging tasks is a real strong suite."
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"As a leading Lithuanian crowdfunding platform, we have been working with Ondato for their identification services and customer onboarding journey. Ondato has allowed us to simplify the client onboarding process and reduce operational costs thanks to its simple and fast integration. We are delighted to be business partners with Ondato."
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"As fully digital bank for SMEs, we have been working with Ondato since the beginning. We are happy to have a reliable and professional partner for our client’s identification services and bank customer on-boarding journey. Ondato enables us to provide fast and seamless application process for EU member citizens and services to our clients."
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"We started to cooperate with Ondato three years ago. We needed an easy to integrate one-stop-shop solution in order to evaluate customers financial information. Budget and timing were very strict, and they just nailed it."
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"Ondato is a trusted and valued business partner. Their market leading age and identity verification technology is a key element of OnlyFans safety controls. We enjoy the close working relationship we have with their team and we know that they value our feedback and reflect this in their product roadmap."
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"Secure identity check, verification and onboarding is one of the cornerstones for digital services and society in general, during the Lighthouse program Ondato has shown their excellence in developing a real solution tackling this problem."
"Ondato KYC solution allowed us to simplify the client’s onboarding process and reduced our operational costs. It was the simplest and fastest integration that we have ever seen, thanks to advising and to the great support of Ondato team."
"As a specialized online loan bank operating exclusively on the Internet, Ondato has enabled us to work with clients who do not have qualified e. signatures and this has helped us to significantly expand the customer base, increase sales and fulfill its vision of a full-digital bank without paper documents."
"Personal data is a core area we work with, so we had three main requirements from Ondato - bank-level security, compliance with GDPR and other international data protection laws and global database coverage. We have got ourselves a very convenient and tailor-made solution."
"By taking advantage of good feedback and working their a***s off, The team at Ondato has made big strides in a short time period. They were able to transition from a fairly basic consumer facing product to a complex business solution that is of high interest to financial institutions and global payments companies."
"For years, Ondato's automatic identification confirmation has been a reliable and efficient solution to ensure our services' security. Besides that, we appreciate their quick response to our needs and willingness to make improvements or upgrades when necessary. They are also very prompt in resolving any issues that may arise."
Build Your Own Process
In addition to our automated IDV process that analyses biometrics and compares them to the user's document, you can also choose from video verification for an added human touch, or NFC-based verification to meet strict requirements.
Integration That Works Your Way
Static URL
Launch identity verification instantly with a secure, no-code link. Simply share it by email, SMS, or chat, and customers can complete the entire process from document capture to biometric checks in minutes. It’s the fastest way to start verifying users without involving IT resources.
Web & Mobile SDK
Seamlessly embed verification flows directly into your website or mobile app using Ondato’s SDKs. Pre-configured modules handle document capture, liveness detection, and biometric checks while keeping the look and feel aligned with your brand. This ensures customers stay in your environment without disruption, enhancing trust and user experience.
API
For businesses that need maximum flexibility, Ondato’s API offers complete control over every step of the verification process. Customize flows, manage data directly from your backend, and tailor the entire experience to your unique compliance and customer journey requirements. It’s the perfect solution for enterprises that want to own and optimize every touchpoint.
FAQ
It’s a secure process where customers confirm their identity through a supervised live video call. They show their government-issued ID, answer questions, and complete liveness checks to prove they’re real.
An ID video is a short live session where users present their identity document and perform liveness checks. It ensures that the person in the call matches the ID provided, offering higher security than static uploads.
Yes. Ondato uses encrypted video sessions and secure document handling protocols. All data is processed in compliance with GDPR and international privacy laws.
Most video verifications are completed in under five minutes. Real-time interaction eliminates back-and-forth, making it efficient for both customers and agents.
Absolutely. Our system combines biometric facial recognition, liveness detection, and AI-driven fraud prevention to block deepfakes, spoofing, and stolen IDs in real-time.
Static uploads can be stolen or reused. Live video verification captures real-time behavior, facial expressions, and spoken prompts, making it nearly impossible for fraudsters to fake.
Yes. Video verification is particularly effective in regulated industries, where compliance, fraud prevention, and secure onboarding are mission-critical. Ondato tailors verification flows to industry-specific requirements.