Virtual Branch

The virtual branch is a feature that allows remote services while preserving personal interaction with your clients and mitigating security and compliance risks. Virtual branches contain all of the communication tools housed in an app or other digital platform. They allow you to elevate your remote services experience while avoiding security and compliance risks.

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The benefits of providing
remote services

Increase your
customer satisfaction
Personalize your customer services to serve your clients faster and more efficiently. Give your customers easy access to their banking on-demand, from any device.
Don't lose
the human element
By implementing a remote access solution, your customers will be provided with the same level of service they'd expect if they came into your physical branch.
Ensure even
workloads
Balance tasks across branches by servicing customers from any location virtually. Streamline the process of allocating work between various departments and allow employees to manage their time more efficiently.
Choose an omnichannel
approach
Hybridize the physical and virtual worlds by installing virtual booths at branch locations allowing representatives to meet clients from remote locations.

Real-time video conversations

Connect with your customers in real-time through video calls. Ensure satisfactory customer service while maintaining an excellent user experience.

Streamlined and efficient
use of resources

Reduce waiting lines at physical branches by virtually migrating available agents. Our technology combines digital and physical services to balance the workload and eliminate the need to relocate team members.

The only solution you will need

A virtual branch can fully integrate your internal processes while also offering online customer service. It can be powered by identity verification, authentication, document signing, and other solutions.
Certificates

Build Your Own Process With

LEARN MORE ABOUT SECURITY
Clients

We Work With

As fully digital bank for SMEs, we have been working with Ondato since the beginning. We are happy to have a reliable and professional partner for our client’s identification services and bank customer on-boarding journey. Ondato enables us to provide fast and seamless application process for EU member citizens and services to our clients.
SME bank logo
SME Bank
Banking industry
Automated identity verification tool has significantly expanded the limits of our onboarding process while at the same time minimizing all operational costs and saving us a lot of headaches. With Ondato, we can finally be certain that all of our incoming customers are of permitted age and that there will be no unwanted legal or financial surprises.
Stex logo
STEX
Crypto industry
Secure identity check, verification and onboarding is one of the cornerstones for digital services and society in general, during the Lighthouse program Ondato has shown their excellence in developing a real solution tackling this problem.
seb bank logo
SEB
Banking industry
Ondato KYC solution allowed us to simplify the client’s onboarding process and reduced our operational costs. It was the simplest and fastest integration that we have ever seen, thanks to advising and to the great support of Ondato team.
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General Financing
Banking industry
Personal data is a core area we work with, so we had three main requirements from Ondato - bank-level security, compliance with GDPR and other international data protection laws and global database coverage. We have got ourselves a very convenient and tailor-made solution.
Creditinfo logo
CREDITINFO
Financial services
We started to cooperate with Ondato three years ago. We needed an easy to integrate one-stop-shop solution in order to evaluate customers financial information. Budget and timing were very strict, and they just nailed it.
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SAVY
Loan services
By taking advantage of good feedback and working their a***s off, The team at Ondato has made big strides in a short time period. They were able to transition from a fairly basic consumer facing product to a complex business solution that is of high interest to financial institutions and global payments companies.
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NFT ventures
Financial services
As a specialized online loan bank operating exclusively on the Internet, Ondato has enabled us to work with clients who do not have qualified e. signatures and this has helped us to significantly expand the customer base, increase sales and fulfill its vision of a full-digital bank without paper documents.
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Fjord Bank
Banking industry