Virtual Branch Services
The virtual branch is a feature that allows remote services while preserving personal interaction with your clients and mitigating security and compliance risks. Virtual branches contain all of the communication tools housed in an app or other digital platform. They allow you to elevate your remote services experience while avoiding security and compliance risks.
Trusted by Companies Worldwide
The Benefits of Providing Remote Services
Increase Your Customer Satisfaction
Personalize your customer services to serve your clients faster and more efficiently. Give your current and new customers easy access to their banking on-demand, from any device.
Don't Lose the Human Element
By implementing a remote access solution, your customers will receive the same level of service they'd expect during an in person visit with the added convenience of using their mobile device for virtual banking.
Ensure Even Workloads
Balance tasks across branches by servicing customers from any location virtually. Streamline the process of allocating work between various departments and allow employees to manage their time more efficiently.
Choose an Omnichannel Approach
Hybridize the physical and virtual worlds by installing virtual booths at branch locations, allowing representatives to meet clients from remote locations.
Real-Time Video Conversations
Engage with your customers instantly through secure, high-quality video calls. Real-time interactions allow your team to address client needs immediately, resolve issues efficiently, and provide a personalized experience that builds trust and satisfaction. Maintain a strong human connection while offering the convenience of digital access.
Streamlined and Efficient Use of Resources
Reduce waiting times and overcrowding at physical branches by connecting available agents with customers virtually. Our technology seamlessly integrates digital and in-person services, optimizing team performance and ensuring workloads are evenly distributed. This hybrid approach eliminates the need to relocate staff between branches while maximizing overall operational efficiency.
The Only Solution You Will Need
A virtual branch can completely transform your customer service operations by integrating with your existing internal systems. It supports end-to-end processes such as identity verification, authentication, document signing, and more – all within one secure platform. Deliver a full-service experience to your clients anytime, anywhere, without compromising compliance or convenience.
Why Clients Trust Ondato
"Ondato has aligned perfectly with our priorities. Through direct collaboration and problem-solving, we have formed a mutually beneficial partnership that has improved integration and allowed us to become a digital-first telco provider in the MENA region. With Ondato’s support, we now offer fully online experiences and have established world-leading registration."
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"Ondato is a trusted and valued business partner. Their market leading age and identity verification technology is a key element of OnlyFans safety controls. We enjoy the close working relationship we have with their team and we know that they value our feedback and reflect this in their product roadmap."
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"We take our clients' experience and privacy very seriously, which is why we chose and continue to work with Ondato. We wanted an efficient identity verification solution, and that is exactly what we got. The client onboarding process we now employ is quick, accurate and easy to understand."
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"Working with Ondato has been a game changer for our AML compliance. Ondato lowered the costs, improved the quality and speed of the Player's onboarding. The cooperation with Ondato's Team is something that has them stand out from their competitors, their high-level of responsiveness and solution-oriented mindset in challenging tasks is a real strong suite."
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"As a leading Lithuanian crowdfunding platform, we have been working with Ondato for their identification services and customer onboarding journey. Ondato has allowed us to simplify the client onboarding process and reduce operational costs thanks to its simple and fast integration. We are delighted to be business partners with Ondato."
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"As fully digital bank for SMEs, we have been working with Ondato since the beginning. We are happy to have a reliable and professional partner for our client’s identification services and bank customer on-boarding journey. Ondato enables us to provide fast and seamless application process for EU member citizens and services to our clients."
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"We started to cooperate with Ondato three years ago. We needed an easy to integrate one-stop-shop solution in order to evaluate customers financial information. Budget and timing were very strict, and they just nailed it."
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"Secure identity check, verification and onboarding is one of the cornerstones for digital services and society in general, during the Lighthouse program Ondato has shown their excellence in developing a real solution tackling this problem."
"Ondato KYC solution allowed us to simplify the client’s onboarding process and reduced our operational costs. It was the simplest and fastest integration that we have ever seen, thanks to advising and to the great support of Ondato team."
"As a specialized online loan bank operating exclusively on the Internet, Ondato has enabled us to work with clients who do not have qualified e. signatures and this has helped us to significantly expand the customer base, increase sales and fulfill its vision of a full-digital bank without paper documents."
"Personal data is a core area we work with, so we had three main requirements from Ondato - bank-level security, compliance with GDPR and other international data protection laws and global database coverage. We have got ourselves a very convenient and tailor-made solution."
"By taking advantage of good feedback and working their a***s off, The team at Ondato has made big strides in a short time period. They were able to transition from a fairly basic consumer facing product to a complex business solution that is of high interest to financial institutions and global payments companies."
"For years, Ondato's automatic identification confirmation has been a reliable and efficient solution to ensure our services' security. Besides that, we appreciate their quick response to our needs and willingness to make improvements or upgrades when necessary. They are also very prompt in resolving any issues that may arise."
FAQ
A virtual branch is a digital environment that allows banks and financial institutions to serve clients remotely. Customers can verify their identity, open accounts, or access services online, no physical visit needed.
Ondato’s Virtual Branch connects users with banking or service representatives through secure video and digital identity verification tools. It combines all compliance and onboarding steps into one seamless experience.
It helps financial institutions reduce operational costs, provide faster customer onboarding, and stay compliant while maintaining a human-like interaction remotely.
Yes. Every session is protected by multi-level identity verification and AML compliance tools to ensure secure communication and prevent fraud.
Absolutely. It offers the same level of compliance and security as in-person onboarding, with the added convenience of remote accessibility.
It’s designed for online banking, fintechs, and other regulated businesses that need to verify customers or manage compliance processes online.